Privacy Policy

1. Who We Are

Haven & Home Design

Email: hello@havenandhomedesign.co.uk

If you have any questions regarding this policy, please contact us using the details above.

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment details (processed securely via third-party providers)

  • Project details and measurements

  • Communications sent via enquiry forms or email

We do not store full payment card details.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Process orders and payments

  • Arrange delivery and installation

  • Manage design consultations

  • Fulfil contractual obligations

  • Provide customer support

Where you have opted in, we may also send marketing communications. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity (to fulfil an order or service)

  • Legitimate interest (to respond to enquiries and manage projects)

  • Consent (for marketing communications)

  • Legal obligation (for accounting and tax purposes)

5. How We Store & Protect Your Data

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Your data may be stored via secure platforms such as:

  • Website hosting providers

  • Payment processors

  • Accounting software

  • Email systems

We only share data with third parties where necessary to fulfil your order (e.g. delivery partners).

6. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil our contractual and legal obligations.

Financial records may be retained for up to 6 years in accordance with UK tax regulations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Object to processing

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us via email.

8. Cookies

Our website may use cookies to enhance user experience and analyse website traffic.

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

9. Third-Party Services

We may use third-party service providers including payment processors, website hosting platforms and analytics providers.

These providers process data in accordance with their own privacy policies and applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.